Last updated: August 19, 2021
This document presents our privacy and GDPR policy. It outlines how we collect, process, and protect your personal data when you use our website: www.lowine.fr
23 allée Guy Carricart – 33520 Bruges, France. In accordance with legal, jurisprudential, or technological developments, our privacy and GDPR policy may be updated. It is the responsibility of the website visitor to review this page regularly before using the site.
By using our forms or services involving personal data collection, you implicitly agree to the processing of this data by L.O.Wine, as outlined in this document and in each relevant form on the site.

1. PERSONAL DATA

Some personal data may be collected to respond to your requests for information or services. Outside of these specific cases, you can browse this site without providing any information.

Information that may be collected depending on your requests or services used:

• Title
• First and last name
• Company name (if applicable)
• Mailing address
• Email address
• Phone number
• Subject of your request via the contact form
• Information about downloaded documents (PDF) or those received by email
• Your newsletter registration and its date
• Responses to any surveys aimed at improving our services or products

Data Controller

The data controller is L.O.Wine, SARL headquartered at 23 allée Guy Carricart 33520 Bruges, France. Tel: +33 (0)5 35 38 42 02

Purpose of Data Processing

L.O.Wine may process your personal data to:

• Respond to your questions and provide requested services (newsletters, PDFs, appointments, callbacks)
• Process orders in case of online sales
• Track interactions and manage our business relationship with you
• Gather data to improve services or products (e.g., via cookies)

Embedded Content from Other Sites

Articles may include embedded content (videos, images, articles, etc.). This behaves exactly as if the visitor were visiting the original site, which may collect data, use cookies, and track interactions.

Who Uses Your Data?

L.O.Wine only uses your data internally. It is never shared with third parties, except for subcontractors essential to the website’s operation. Neither L.O.Wine nor its subcontractors sell user data.

Data Retention Period

• Up to 3 years for data unrelated to e-commerce
• Up to 5 years for data linked to a transaction
• Up to 10 years for invoice data

Data Protection Measures

Our website uses HTTPS to secure data during transmission. We do not keep data beyond the retention periods stated above. You have the right to access, rectify, or delete your data.

Your Rights

To exercise your rights, you can contact us at: contact@lowine.fr or use our contact form: https://lowine.fr/contact or write to: L.O.Wine, 23 allée Guy Carricart, 33520 Bruges, France.

Right of Access

You may access your data by proving your identity (valid ID scan or signed copy). You may use the CNIL request form available here.

Right to Rectification

You may request correction or deletion of your data. Use the CNIL form available here.

Right to Object

You may object to the dissemination of your data online. Use the CNIL form available here.

Response Time

We commit to respond within 30 days of receiving your request.

Authorized Service Providers

Our trusted providers involved in operating this website may access form data but are not authorized to use it otherwise.

Complaints

If you believe your rights under GDPR are not respected, you may contact the CNIL: https://www.cnil.fr/en/complaints

2. COOKIE POLICY

Our website uses cookies to enhance usability and personalize services. Cookies also help us improve site performance via analytics tools.

Upon visiting the site, you will be informed of the use of cookies and may accept or refuse them.

• A temporary cookie is set to check if your browser accepts cookies.
• Login and screen preference cookies last 2 days to 1 year depending on the option chosen.
• If “Remember Me” is checked, login cookies are kept for 2 weeks.
• Publishing or editing an article creates a 1-day cookie identifying the article ID.

Source: CNIL
Cookies not requiring consent include:

• Shopping cart cookies
• Session ID cookies
• Authentication cookies
• Media player session cookies
• Load balancing session cookies
• Some analytics tools
• Persistent cookies for UI preferences

Cookies requiring consent include:

• Advertising cookies
• Social media cookies collecting personal data
• Some analytics cookies