Privacy Policy

Date of update of this document presenting our privacy policy and RGPD: 19 August 2021.
The purpose of this document is to present our policy on the protection of personal data, the way in which this data is collected and processed. It informs you about the types of use that are made of your data and how we protect them when you use our website www.lowine.fr
23 allée Guy Carricart - 33520 Bruges, France. Depending on regulatory changes, changes in case law or technological developments, our privacy policy and RGPD may be subject to change. It is up to the visitor to the site to remain informed of these changes by consulting this page before using this website.
The use of our forms or services involving the collection of personal data implies your agreement to their processing by L.O.Wine for the purposes presented in this document and in each form available on this site.

1. PERSONAL DATA

Some personal information is collected on this site to enable us to respond to certain requests for information or services. Apart from these specific cases, it is possible for you to visit this website without having to provide us with any information.
Information that may be collected according to your requests or services used:
Civility
Name and first name
Company name, if any
Postal address
E-mail address
Telephone number
Purpose of your request for information via a form on the site
Information on the documents (PDF) downloaded from the site or received by e-mail
Your possible subscription to a newsletter as well as the date of your subscription
The information transmitted during any polls or surveys proposed on our site with a view to improving the quality of our services or products

Presentation of the personal data controller

The person responsible for the processing is L.O.Wine, SARL with its registered office at 23 allée Guy Carricart 33520 Bruges, France. Tel: +33 (0)5 35 38 42 02

Presentation of the purposes of the processing

L.O.Wine may process and use your personal information in the following cases:
to answer your questions, requests for information and/or to provide you with the services requested (sending newsletters, sending PDFs, requesting appointments, requesting telephone calls)
to process your orders in the case of online sales on the site
to monitor exchanges between you and L.O.Wine, to administer the business relationship with you
to collect information enabling us to improve the quality of our services or products offered on this site (by the use of cookies for example)

Embedded content from other sites

Articles on this site may include embedded content (e.g. videos, images, articles...). Embedded content from other sites behaves in the same way as if the visitor were on that other site.
These websites may collect data about you, use cookies, embed third party tracking tools, track your interactions with these embedded contents if you have an account logged on their website.

Who uses your personal data?

L.O.Wine only collects your personal information for its own use. It is never transmitted to a third party, apart from the subcontractors that L.O.Wine calls upon for the proper functioning of this website. L.O.Wine and its subcontractors do not under any circumstances market the personal data of visitors, users or customers of its website.

How long we keep your personal data

Your personal information collected in the context of your use of this website is stored for a limited period of time, determined according to the case:
3 years maximum on the company's servers or computers, valid for any data collected outside of an e-commerce context
5 years maximum on the company's servers or computers, valid for information related to a (e-commerce) transaction on the site
10 years maximum on the servers or computers, valid for invoices related to a (e-commerce) transaction on the site.

How your data is protected

Our site uses HTTPS protocol to enhance the security of your data as it is transferred between your computer and our site. We do not retain your data beyond the period of time stated on this page. You have the right to rectify, consult or delete your data as stated on this page.

Your rights

To enable you to exercise your rights in the best possible conditions, we provide you with an e-mail address: contact@lowine.fr
23 allée Guy Carricart - 33520 Bruges, France. You can also use the contact form on the site https://lowine.fr/contact or write to us at the following address: L.O.Wine - 23 allée Guy Carricart - 33520 Bruges, France

Right of access and communication of data

ou can access your personal information. To do so, you must provide us with proof of your identity, regardless of the means of communication used. A scan of your valid identity document or a signed photocopy of your valid identity document will be essential for your request to be processed. You can use the model request proposed by the CNIL at the following address and attach it to your request (photocopy or scan)

Right to rectify data

You can ask to rectify, update or delete your personal data. As for your rights of access, you can use the model request proposed by the CNIL at the following address and attach it to your request (photocopy or scan)

Right to object

You can exercise a right to oppose the dissemination of some of your data on a website. As for your rights of access, you can use the model request proposed by the CNIL at the following address and attach it to your request (photocopy or scan)

Response times

We undertake to process your request for access, rectification or opposition within 30 days from the date of receipt of your request.

Authorised service providers

L.O.Wine uses various trusted service providers who, by virtue of their mission to ensure the proper functioning of the website, may have access to the data collected via the forms on this website. These service providers are not authorised to use your data in any way whatsoever.

Complaint to the competent authority

We do our best to ensure that your personal data is processed in compliance with the GDPR. However, you can contact the competent authority in case of disagreement by clicking on the following link: https://www.cnil.fr/fr/plaintes/internet.

2. POLICY ON THE USE OF COOKIES

Our website uses cookies to facilitate your use of the site and to personalise the services offered. These cookies may also enable us to improve the performance of the site through the use of statistical tools.
When you connect to our website, you will be informed via a banner of the cookies used on the site and you will be able, according to your choices, to accept all or part of them or, if necessary, to refuse all of them.
If you have an account and log on to this site, a temporary cookie will be created to determine whether your browser accepts cookies. It does not contain any personal data and will be deleted automatically when you close your browser.
When you log on to our website, we will set a number of cookies to store your login information and screen preferences. The lifetime of a login cookie is two days, the lifetime of a screen option cookie is one year. If you check "Remember me", your login cookie will be retained for a fortnight. If you log out of your account, the login cookie will be deleted.
When editing or publishing an article, an additional cookie will be stored in your browser. This cookie does not contain any personal data. It simply indicates the identifier of the article you have just modified. It expires after one day.
Source CNIL:
"Some cookies are exempt from consent. These are cookies and tracers that are strictly necessary for the provision of a service expressly requested by the user.
Thus, for example, the following cookies do not require consent:
- shopping cart" cookies for a commercial site
- "session identifier" cookies, for the duration of a session, or persistent cookies limited to a few hours in certain cases
- authentication cookies
- session cookies created by a multimedia player
- load balancing session cookies
- certain audience measurement analysis solutions (analytics)
- persistent cookies for personalising the user interface (choice of language or presentation).
Other cookies requiring prior consent:
- cookies related to advertising operations
- social network cookies generated by social network sharing buttons when they collect personal data without the consent of the persons concerned
- certain audience measurement cookies